This is where I share a few of the things I’ve written. Most deal with intellectual disability, autism, and behaviour that challenges. Such behaviour often concerns two things: complaining, and communication. It usually happens where there are few other ways for the person to have needs met.
You have to listen hard to all behaviour.
To better support a person, we need to understand the message behind challenging behaviour.
To avoid such behaviour, we need to change how we support people. Great support, which is a rare beast and endangered, is built around the person's preferences. Mediocre support, which is more common, is built around organisational preferences.
To talk, or ask a thing, email tonyosgood[at]protonmail.com